Are you looking for an exciting career opportunity in a growth-oriented, collaborative environment? Work on a team with colleagues who are committed to providing outstanding member service! If you're passionate about serving your community in order to make a difference for as many people as possible, one of our open seats may be just right for you!
Check out the current job openings in MICHIGAN AND MISSOURI; get in touch if you'd like to join our team:
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MUSKEGON, MI
VP OF BRANCH OPERATIONS
Service 1 Federal Credit Union is seeking a motivated, experienced, and knowledgeable VP of Branch Operations (full-time). The VP of Branch Operations will be responsible for supervising, overseeing, and directing branch operations to ensure high -performing branch teams, exceptional member service, and operational efficiency among all Service 1 Federal Credit Union’s locations. Applicants should possess strong leadership skills, excellent communication skills, and a positive attitude. Essential functions include:
- Oversee the daily operations of all branches to ensure exceptional member service, consistency, and high levels of team member engagement throughout the organization.
- Implement strategies to improve branch productivity, member satisfaction, and operational efficiency in order to meet strategic objectives.
- Direct, coordinate, and oversee operational activities throughout the organization to ensure efficient operational projects and product delivery are developed and implemented to maximize organizational success.
- Monitor overall branch activity throughout the organization to evaluate the performance of the branches.
- Assist in the development and implementation of the strategic vision and plans for the branch, aligning with overall company goals.
- Lead, coach, mentor, and develop team members to achieve performance goals and maintain high standards of member service.
- Assist and direct branch managers and team members in implementing a member-focused culture that encourages financial education and product/service knowledge to provide personalized financial solutions to our members.
- Evaluate the job performance of direct reports to ensure quality of work, branch success, and high-quality service to members.
- Ensure compliance with Federal and State regulations.
- Perform other duties as needed.
Education and Experience Requirements:
- 3-5 years of leadership experience working at a financial institution (preferred)
Required Skills:
- Ability to make independent decisions
- Ability and desire to lead others
- Proactive and goal driven mindset
- Ability to analyze and research information to determine a solution
- Thorough knowledge of industry and regulatory compliance practices
- Excellent verbal and written communication skills
- Ability to present oneself as well as Service 1 FCU in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
NEOSHO, MO
BRANCH MANAGER
Service 1 Federal Credit Union is seeking a motivated, experienced, and knowledgeable Branch Manager. Applicants should exude an energetic attitude, possess strong leadership skills, and have a positive attitude.
Essential functions include:
- Overseeing and managing all activities within the branch.
- Communicating key products and sales goals within the branch to ensure profitable and sound business practices and a high quality of service for members.
- Coaching and mentoring team members to develop and enhance their skills to provide the best member experience and promote team member growth and development.
- Leading and encouraging a high-quality environment for the team and excellent experience for members.
- Building strong business relationships within the community to ensure continuous business growth.
- Maintaining the operations, facility, and grounds, as well as the safety and soundness of the branch.
- Supporting the lending department by assisting with lending related responsibilities.
- Other duties as assigned
Educational and Experience Requirements:
- Previous experience working in a supervisory position at a financial institution (preferred)
Required Skills:
- Ability to make independent decisions
- Ability and desire to lead others
- Proactive and goal driven mindset
- Ability to analyze and research information to determine a solution
- Thorough knowledge of industry and regulatory compliance practices
- Excellent verbal and written communication skills
- Ability to present oneself as well as Service 1 FCU in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
SERVICE REPRESENTATIVE/TELLER (full-time)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative/Teller (full-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders.
- Greet members and answer phones. Assist members in opening new accounts, including sub-accounts, and perform the necessary file maintenance to these accounts.
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned.
Educational and Experience Requirements:
- High School Diploma
- Experience in financial institutions (preferred)
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Attention to detail
- Ability to analyze and research information
- Flexibility in work assignments
- Excellent written and verbal communication skills
- Knowledge of credit union products and services
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
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