Are you looking for an exciting career opportunity in a growth-oriented, collaborative environment? Work on a team with colleagues who are committed to providing outstanding member service! If you're passionate about serving your community in order to make a difference for as many people as possible, one of our open seats may be just right for you!
Check out the current job openings in MICHIGAN and MISSOURI; get in touch if you'd like to join our team:
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MUSKEGON, MI
COLLECTION SUPERVISOR
Service 1 Federal Credit Union is seeking an experienced, knowledgeable and motivated Collection Supervisor. The Collection Supervisor will be responsible for managing collection accounts and overseeing the collection department while ensuring that the collection policies and procedures best serve the credit union and its members. Applicants should possess strong leadership skills, empathetic communication skills, and attention to detail.
Essential functions include:
- Ensure that credit and collection policies, procedures, practices and documentation meet Federal and State guidelines.
- Monitor and supervise the department workload to ensure smooth and efficient flow of work. Ensure courteous, professional and considerate communication with members at all times.
- Monitor effective control procedures for negative and delinquent accounts.
- Regularly communicate and monitor the adherence to procedures to protect the credit union’s interests while utilizing collection techniques to resolve issues quickly and positively.
- Review and monitor accounts that exceed routine collection procedures. Handle complex situations and resolve complex escalated member issues.
- Monitor payments for delinquent loans and negative checking accounts. Follow-up on delinquent, high-balance and overdue accounts ensuring a professional interface with members.
- Review all invoices from attorneys and other collection vendors to ensure accuracy and timely payment.
- Authorize legal proceedings. Review default notices/letters, surrender & intent to proceed notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness.
- Review all accounts that will be recommended for write-off and documented as uncollectable. Determine if future recoveries will be possible and document status updates throughout the process.
- Determine when loan collateral should be repossessed, serve as a liaison with attorney, collection agencies, repossession agencies and auction facilities throughout the repossession process.
- Determine when to compromise and settle balances and when to initiate foreclosure or court proceedings.
- File claims, attend hearings and coordinate with trustees for all bankruptcy filings.
- Coach, mentor and evaluate the job performance of the collection team to ensure quality work and service to members.
- Perform other duties as needed.
Educational and Experience Requirements:
- High school diploma or equivalent
- Minimum of 3-5 years of work-related collection experience. Collection experience should include knowledge and understanding of intermediate debt collection processes and procedures, laws and regulations and collection techniques in a financial institution environment
- Minimum of 2 years of supervisory experience (preferred)
Required Skills:
-
Execute independent judgement, discretion and initiative
-
Ability to analyze and research information to determine a solution
-
Ability to work independently and complete assigned tasks within identified time frames
-
Possess positive leadership skills and abilities
-
Possess strong organizational skills and high attention to detail
-
Excellent written/verbal communication skills
-
Ability to represent Service 1 Federal Credit Union in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
CONTACT CENTER SUPERVISOR
Service 1 Federal Credit Union is seeking a motivated and knowledgeable Contact Center Supervisor (full-time). The Contact Center Supervisor will be responsible for overseeing day-to-day Contact Center operations, ensuring effective and efficient delivery across phone, chat, SMS, virtual teller, online account opening, home banking, and all other member correspondence. The Contact Center Supervisor will also be responsible for leading, coaching, and managing Contact Center staff to achieve performance goals while delivering exceptional, high-quality member service. Applicants should possess strong leadership skills, excellent communication skills, and a positive attitude
Essential functions include:
-
Assumes responsibility for the effective oversight and supervision of the Contact Center team.
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Assists in developing, supporting, and motivating the Contact Center team by ensuring access to the tools, training, and information required for success.
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Motivates and supports personnel through consistent communication, timely feedback, and ongoing performance discussions.
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Conducts observation-based coaching sessions to identify improvement opportunities and recognize positive behaviors across all engagement channels.
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Promotes a supportive, positive environment where personnel are empowered to solve problems and resolve member issues.
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Manages department schedules and staffing levels by monitoring attendance and engagement volume across all channels.
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Proactively identifies and resolves issues to minimize member impact and ensure timely resolution.
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Determines the appropriate course of action for problem resolution and communicates decisions clearly to all parties involved.
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Conducts research and resolves documentation errors or discrepancies accurately and promptly.
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Assists with high-level member escalations in a professional, timely, and solution-focused manner.
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Provides members with basic information regarding accounts, products, services, and payments, and performs basic account maintenance.
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Coordinates the completion of required forms for disputes, wires, accounts, and applications.
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Actively promotes cross-selling of products and services across all communication channels.
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Ensures Service 1 FCU’s brand and culture are consistently reinforced in all member interactions and internal practices.
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Complies with all policies, procedures, and Service 1 FCU’s Information Security policy.
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Keeps management informed of departmental activities, performance trends, and significant issues.
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Prepares and evaluates monthly reports to track volume and relevant channel statistics.
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Measures and monitors KPIs and overall performance results to support service and operational goals.
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Assists in the development of Contact Center policies, procedures, and quality standards.
-
Perform other duties as needed.
Educational and Experience Requirements:
- Previous Contact Center experience
- Previous financial institution experience (preferred)
Required Skills:
-
Demonstrate excellent communication skills
-
Ability and desire to lead others
-
Ability to make independent decisions
-
Ability to analyze and research information to determine a solution
-
Ability to present oneself as well as Service 1 FCU in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
CONTACT CENTER REPRESENTATIVE
Service 1 Federal Credit Union is seeking a friendly, professional and detail-oriented Contact Center Representative (full-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
-
Utilize a multi-line phone system to ensure calls are answered timely and efficiently, answer general inquiries and perform account maintenance via phone or electronically, provide exceptional service to our members, seek additional opportunities to offer beneficial products and services.
-
Other duties as assigned.
Educational and Experience Requirements:
- Previous Contact Center experience
- Previous financial institution experience (preferred)
Required Skills:
-
Ability to represent Service 1 FCU in a professional manner
-
Ability to analyze and research information
-
Excellent verbal and written communication skills
-
Flexibility in work assignments
-
Attention to detail
-
Knowledge of Credit Union products and services
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
MEMBER SERVICE REPRESENTATIVE (PART-TIME)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (part-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders.
- Greet members and answer phones.
- Assist members in opening new accounts, including sub-accounts, and perform the necessary file maintenance to these accounts.
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned.
Educational and Experience Requirements:
- High School Diploma
- Experience in financial institutions preferred but not required
Required Skills:
-
Ability to represent Service 1 FCU in a professional manner
-
Flexibility in work assignments
-
Ability to analyze and research information
-
Attention to detail
-
Knowledge of Credit Union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
NEOSHO, MO
COLLECTION SUPERVISOR
Service 1 Federal Credit Union is seeking an experienced, knowledgeable and motivated Collection Supervisor. The Collection Supervisor will be responsible for managing collection accounts and overseeing the collection department while ensuring that the collection policies and procedures best serve the credit union and its members. Applicants should possess strong leadership skills, empathetic communication skills, and attention to detail.
Essential functions include:
-
Ensure that credit and collection policies, procedures, practices and documentation meet Federal and State guidelines.
-
Monitor and supervise the department workload to ensure smooth and efficient flow of work. Ensure courteous, professional and considerate communication with members at all times.
-
Monitor effective control procedures for negative and delinquent accounts.
-
Regularly communicate and monitor the adherence to procedures to protect the credit union’s interests while utilizing collection techniques to resolve issues quickly and positively.
-
Review and monitor accounts that exceed routine collection procedures. Handle complex situations and resolve complex escalated member issues.
-
Monitor payments for delinquent loans and negative checking accounts. Follow-up on delinquent, high-balance and overdue accounts ensuring a professional interface with members.
-
Review all invoices from attorneys and other collection vendors to ensure accuracy and timely payment.
-
Authorize legal proceedings. Review default notices/letters, surrender & intent to proceed notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness.
-
Review all accounts that will be recommended for write-off and documented as uncollectable. Determine if future recoveries will be possible and document status updates throughout the process.
-
Determine when loan collateral should be repossessed, serve as a liaison with attorney, collection agencies, repossession agencies and auction facilities throughout the repossession process.
-
Determine when to compromise and settle balances and when to initiate foreclosure or court proceedings.
-
File claims, attend hearings and coordinate with trustees for all bankruptcy filings.
-
Coach, mentor and evaluate the job performance of the collection team to ensure quality work and service to members.
-
Perform other duties as needed.
Educational and Experience Requirements:
- High school diploma or equivalent
- Minimum of 3-5 years of work-related collection experience. Collection experience should include knowledge and understanding of intermediate debt collection processes and procedures, laws and regulations and collection techniques in a financial institution environment
- Minimum of 2 years of supervisory experience (preferred)
Required Skills:
-
Execute independent judgement, discretion and initiative
-
Ability to analyze and research information to determine a solution
-
Ability to work independently and complete assigned tasks within identified time frames
-
Possess positive leadership skills and abilities
-
Possess strong organizational skills and high attention to detail
-
Excellent written/verbal communication skills
-
Ability to represent Service 1 Federal Credit Union in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
CONTACT CENTER REPRESENTATIVE
Service 1 Federal Credit Union is seeking a friendly, professional and detail-oriented Contact Center Representative (full-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
-
Utilize a multi-line phone system to ensure calls are answered timely and efficiently, answer general inquiries and perform account maintenance via phone or electronically, provide exceptional service to our members, seek additional opportunities to offer beneficial products and services.
-
Other duties as assigned.
Educational and Experience Requirements:
- Previous Contact Center experience
- Previous financial institution experience (preferred)
Required Skills:
-
Ability to represent Service 1 FCU in a professional manner
-
Ability to analyze and research information
-
Excellent verbal and written communication skills
-
Flexibility in work assignments
-
Attention to detail
-
Knowledge of Credit Union products and services
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
SHELL KNOB, MO
MEMBER SERVICE REPRESENTATIVE (FULL-TIME)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative/Teller (full-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders.
- Greet members and answer phones.
- Assist members in opening new accounts, including sub-accounts, and perform the necessary file maintenance to these accounts.
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned.
Educational and Experience Requirements:
- High School Diploma
- Experience in financial institutions preferred but not required
Required Skills:
-
Ability to represent Service 1 FCU in a professional manner
-
Flexibility in work assignments
-
Ability to analyze and research information
-
Attention to detail
-
Knowledge of Credit Union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
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